1. What products does fashionstoryllc.com sell?
fashionstoryllc.com focuses on providing comfortable and practical bedding to help you create a more comfortable sleep environment.
2. Which areas do you ship to?
Currently, fashionstoryllc.com only offers shipping within the United States and does not support international orders.
3. How long does it take for my order to ship after I place it?
After your order is confirmed and payment is completed, we usually process and ship your order within 1-3 business days.
4. How long does shipping take?
After your order ships, shipping within the United States typically takes 3-7 business days to arrive.
5. How can I check my order status?
If your order has shipping tracking information, we will send you updates after your order ships. You can check the package status using the tracking information.
6. Can I modify or cancel my order?
If your order has not yet entered the processing or shipping process, please contact us as soon as possible to request modification or cancellation. Once an order enters the delivery process, it may not be directly cancelable and will need to be processed according to the return procedure.
7. Can I return an item?
Yes. Eligible items can be returned within 30 days of receipt. Returned items must be unused, unwashed, and in their original packaging and intact condition.
8. How long does it take to process a refund?
After receiving and inspecting the returned item, the refund request will be processed once it is confirmed to meet the requirements. Refunds are usually completed within approximately 3 business days after approval.
9. How do I care for bedding?
It is recommended to wash and care for the bedding according to the care instructions on the product label. Different bedding materials may require different cleaning methods to maintain product comfort and lifespan.
10. Will the product color be exactly the same as the picture?
Due to differences in display devices, lighting environments, and shooting conditions, the actual product color may differ slightly from the website image, which is normal.
11. How do I contact customer service?
If you have any questions about our products, orders, or after-sales service, please contact us through the following methods:
Company Name: Fashion Story LLC
Address: 201 Harlon Dr Apt A2 Cary NC 27511
Phone: 3397464073
Email: alton@fashionstoryllc.com
We will do our best to provide you with timely assistance and support.