Thank you for choosing fashionstoryllc.com. We hope every customer is satisfied with their purchase of bedding and related products. If you are not satisfied with the received goods, you can apply for a return and refund according to the following refund policy.
Return Period
Customers can submit a return request within 30 days of receiving the goods.
To request a return, please contact us before returning the goods and provide your order information and relevant explanations so that we can assist with the return process.
Return Requirements
To ensure a smooth return process, please ensure that:
The goods must be returned unused and unwashed;
The goods should be in their original packaging and intact condition;
The goods must not have any obvious damage, stains, or signs of wear;
The returned goods must include all relevant accessories.
Goods that do not meet the return requirements may not be eligible for a refund.
Refund Process
After receiving and inspecting the returned goods, we will process your refund request once we confirm that it meets the refund conditions.
Refund Review Time: We will inspect and confirm the returned goods upon receipt;
Refund Processing Time: After the refund is approved, it usually takes about 3 business days to complete the processing.
Refund processing time may vary depending on your payment method and financial institution's processing time.
Refund Method
Refunds will be returned to your original payment method.
Order Cancellation
If you need to cancel your order, please contact us as soon as possible. Once an order has entered the shipping process, it may not be cancelable and will need to be processed according to the return procedure.
Contact Us
If you have any questions about our refund policy or return process, please contact us:
Company Name: Fashion Story LLC
Address: 201 Harlon Dr Apt A2 Cary NC 27511
Phone: 3397464073
Email: alton@fashionstoryllc.com
Thank you for choosing fashionstoryllc.com. We strive to provide you with a simple and worry-free shopping experience.